This privacy policy applies between you, the User of this Web-site and Solstra, the owner and provider of this Web-site.  This privacy policy applies to our use of any and all Data  collected by us or provided by you through this Web-site.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:
DataAll information that you submit to us or we collect from you as set out in this policy.  This definition incorporates, where applicable,  the definitions  provided in the Data Protection Act 1988;
CookieA small file placed on your computer (if you allow cookies) when you use this Web-site.  Details of the cookies we use are included in this policy;
SolstraThe provider of this web-site;
GDPRThe General Data Protection Regulation 2016/679;
UK and EU Cookie LawThe Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive)(Amendment) Regulations 2011;


User or YouAnyone who accesses the Web-site.
Web-siteThe Web-site accessible via, the equivalent IP addresses and any sub-domains or proxy addresses (such as shortened uniform resource locators).


  1. In this privacy policy, unless the context requires a different interpretation:
  • the singular includes the plural and vice-versa;
  • references to sub-clauses and clauses are to sub-clauses and clauses of this privacy policy;
  • a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • “including” means “including without limitation”;
  • reference to any statutory provision includes any modification or amendment of it.


  1. This privacy policy applies only to the actions of Solstra and Users with respect to this Web-site and the services we provide. It does not extend to any third-party Web-sites or services to which we may include links.


Data Collected from You

  1. We may collect Data (includes Personal Data) including the following from you:

Data Collected Through Our Web-site

  • Name
  • Email address
  • Telephone number
  • IP addresses (automatically collected);


Our use of your Data

  1. For the purposes of the Data Protection Act 1988, Solstra is the “data controller”.
  2. We will retain your Data for as long as required to respond to an enquiry.
  3. Where we and You enter into an agreement for services we may retain some information for seven years following the termination of any agreement we have with you.
  4. Our legal purpose for collecting and using the basic contact information you supply via our Web-site (see above) is so that we can respond to your enquiry.
  5. Unless we are obliged by law to do so, we will not disclose your Data to any other third parties.
  6. Any or all of the Data may be required by us at any time in order to provide you with the best possible service and experience on this Web-site.  Specifically, Data may be used for the purposes of:
  • internal record keeping;
  • improvement of our products and services;
  • providing our services to you;

in each case in accordance with this privacy policy.

Links to other Web-sites

  1. This Web-site, may, from time to time, provide links to other Web-sites. We have no control over these Web-sites and are not responsible for the content of these Web-sites.  This privacy policy does not extend to your use of such Web-sites.  You are advised to read the privacy policy of any such external Web-sites.
  2. This Web-site may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You choose to use such social sharing buttons at your own discretion and You should note that the social media platforms may track and save your request to share a web page respectively through your social media platform account.

Changes of ownership and business control

  1. Solstra may, from time to time, expand or reduce our business and this may involve the sale or transfer of control of all or part of Solstra. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. Should circumstances as described above arise, we will ensure contractually that the new owner or newly controlling party will not use your Data in a materially different way to that allowed by this privacy policy (other than to improve/enhance the protections provided to you).  If the new owner or newly controlling party wishes to use your Data in a different way, they will need to obtain your explicit consent to do so.

Controlling use of your Data

  1. You may restrict our use of your Data for some purposes by writing to us at
  2. You may ask us to remove your Data which we have collected through our Web-site by writing to us at or at our business address.
  3. We will not remove your Data where you have signed an Agreement with Us. This is because our legal purpose for holding this Data is to a) provide you  with the Services you have requested and b) to keep a record of our dealings with You and on Your behalf in case you need to discuss this with us at a later date or we need to respond to a complaint.

Functionality of the Web-site

  1. To use all features and functions of the Web-site you may be required to submit certain Data.
  2. You may restrict your browser’s use of Cookies. For more information see the clause below (Cookies)

Accessing your own Data

  1. You have a right to ask for a copy of any of your personal Data held by Solstra (where such Data is held). You can make such a request by writing to us at our business address.  To protect your privacy we cannot accept email requests for copies of such Data.


  1. Information security and the security of your Data is of great importance to us and to protect your Data we have put in place suitable physical, technical and managerial controls to safeguard Data we collect and you submit to us.
  2. You use this Web-site and its facilities at your own risk.


  1. This Web-site may place and access certain Cookies on your computer. Solstra uses Cookies to improve your experience of using the Web-site and to improve our range of services.
  2. All Cookies used by this Web-site are in accordance with current UK and EU Cookie Law.
  3. Before the Web-site places a Cookie on your computer you will see a banner on the Web-site which requires you to confirm your acceptance of our Cookies in order to continue. You may continue using the Web-site without clicking on the button to accept Cookies, but by doing so you are deemed to have accepted our use of Cookies.
  4. The Web-site may place the following types of Cookies:
Analytical and performance Cookies


These Cookies enable us to count how many visitors we have to our Web-site and how they move around the Web-site once here.  We also use Cookies to tell us how many visitors decide to fill out the form for contacting us on our Web-site.  We use Google Analytics software which uses cookies to track visitor usage but not store, save or collect any personal information. You can read Google’s policy here for further information.
Cookie acceptance CookieWe use Cookies to remember certain information about you between visits including whether you have already accepted our use of Cookies so that we do not have to display messages about this again.

How you can block or remove cookies

  1. You can choose to enable or disable Cookies in your browser. By default, most browsers accept Cookies, but this can be changed.  For further details consult the help menu in your browser.
  2. You can also choose to delete Cookies at any time.
  3. If you choose not to accept Cookies or to delete them, some aspects of our Web-site may not function correctly for you.
  4. We recommend that you ensure that your browser is up to date and that you consult help and guidance provided by your browser manufacturer for details of how to use privacy settings.


  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision (or part of any provision) of this privacy policy is invalid, illegal or unenforceable, that provision or part-provision will, to the extend required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy shall remain in effect.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy shall be deemed a waiver of that, or any other, right or remedy.
  4. This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the English courts.

Changes to this privacy policy

  1. Solstra reserves the right to change this privacy policy as we deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web-site and you are deemed to have accepted the terms of the privacy policy on your first use of the Web-site following the alterations.